At Kris Trails, we are committed to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you interact with our services, which include adventure activities, stays, meals, bike rides, treks, and other travel experiences. By using our website or engaging with our services, you agree to the terms outlined in this policy.
1. Information We Collect
To provide you with a seamless experience, we collect the following types of personal information:
- Personal Details: Your name, email address, phone number, and mailing address.
- Booking Information: Information related to your adventure activities, stay preferences, and other travel arrangements.
- Communications: Any information shared through emails, phone calls, or messages, including feedback, queries, and support requests.
2. How We Collect Your Information
- We collect personal data in the following ways:
- When you book a trip, adventure, or travel package via our website, phone, or email.
- When you contact us for inquiries or support through email, phone, or social media platforms.
- When you fill out forms on our website or sign up for our newsletters.When you provide feedback or participate in surveys regarding our services.
3. How We Use Your Information
The information we collect is used to:
- Provide and Manage Services: Process bookings, arrange adventure activities, accommodations, and other related services.
- Customer Support: Address your inquiries, provide assistance with bookings, and resolve any issues or complaints.
- Marketing and Promotions: Send you updates about special offers, new adventure packages, and promotions (you can opt out of marketing communications at any time).
- Improve Our Services: Evaluate feedback and conduct research to enhance your experience with our services.
4. Sharing Your Information
We value your privacy and do not sell or rent your personal information. However, we may share your data with trusted third parties in the following cases:
- Service Providers: To facilitate your bookings and provide services (e.g., hotels, tour guides, transportation, payment processors).
- Legal Obligations: If required by law, or in good faith to protect the rights and safety of Kris Trails, our customers, or the public, or as may be required by governmental or statutory authority.
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies allow us to track website performance, improve functionality, and understand user preferences. You can modify your browser settings to disable cookies, but this may limit your ability to use certain features of our website.
6. Data Security
We prioritize the protection of your personal data. We use appropriate technical and organizational measures to secure your information from unauthorized access, disclosure, or modification. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
As a user, you have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct any inaccurate or incomplete information.
Deletion: Request the deletion of your personal data when it is no longer necessary for the purpose it was collected, to be made in writing to us at contact@kristrails.com.
To exercise any of these rights, please contact us using the details provided below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services following the update will be considered as acceptance of the policy as amended from time to time.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please feel free to contact us:
Kris Trails
Email: contact@kristrails.com
Phone: +91-9920496776