Bike Hire / Cancellation Policy.
Bike Booking Policy
Requirements from guest:
1. Valid driving licence. (Hard copy is preferred here).
2. Follow local rules and guide.
3. Maintain harmony and cohesion while riding. Lane riding is best appreciated.
4. Guest should not be in an intoxicated state prior to commencement of each ride, thus keeping in mind the welfare of the entire group, his/her own safety and other road users/pedestrians. If found intoxicated the said individual will forfeit that ride/activity with no refund or reschedule date available for the same trail/activity.
5. Deposit will have to be paid in advance before reaching location at the time of booking the homestay/resort if the guest needs a bike from us. Booking amount (will vary in cost of the bike chosen) and the season (due to risk percentage of damage being more in monsoon and winter).
6. Safety deposit/Rent for the bike will have to be paid in full at the time of pick up.
7. Charges for each bike will be different based on the capacity, type of bike and season.
8. We encourage our guest at the time of bike pick up to take a wholesome video of the bike functions, mechanical, sound on idling, revving the engine, clutch activation /deactivation, gear engagement, brake engagement, headlights, horn etc. Also, the video should cover all sides/angles of the bike in terms of scratches/damaged, defects (if at all). Take note of fuel level in the vehicle at the time of pick up. It should be returned with the same amount. This will help keep our guest safe/confident of their own bike at the time of pick up and further on for any requirement.
9. Bike damage, fall, accident, damage due to negligence - repair charges will have to be made good by the concerned guest at the time of handing over the vehicle.
10. We encourage the guest who participate to inform us in prior to booking the bike and adventure activity if they have ANY medical or physiological issues that can hamper their experience or safety during their stay. Based on this we will request them to get a medical clearance from their concerned doctors in their home state/city of residence and take their consent.
11. Petrol will be at the cost of the guest as per their usage and riding patterns.
12. Bike hire cost will be separate from the cost of the adventure activities/trail riding/visit to local touch points.
13. We will have a common pick-up point, place and time for the guest to inspect and pick up their bikes.
14. Bikers should preferably carry their own gloves based on different sizes of hands, gender and hygiene. Also, any other riding gear of their choice to be carried. Helmets (basic) will be provided.
Bike Cancelation Policy
1. A minimum of seven (7) days or more advance notice is to be given for complete refund.
2. If six (6) days to 4 days’ notice is given, the guest/group will receive 50% refund of total deposit cost paid to their original payment method.
3. If 4 days to 2 days notice is given guest/group will receive 30% refund of the bike deposit.
4. If 2 days to on-the- spot cancellation is done, the guest/group will forfeit the booking amount entirely.